Support
We're here to help. If you have questions, encounter a problem, or need assistance with your Multiyaxis license, please don't hesitate to reach out.
Email Support
Send us a detailed description of your issue and we'll respond as quickly as possible. Premium license holders receive priority responses within 48 business hours.
support@multiyaxis.appBefore You Write
The following information helps us resolve your issue faster. Please include it in your email if applicable:
- Your version of Microsoft Excel (e.g., Excel 365, Excel 2021)
- Your operating system (Windows or macOS) and version
- A brief description of the steps that led to the issue
- Any error messages or screenshots you can share
- Your license key or purchase email (for billing inquiries)
Common Questions
How do I install the Multiyaxis Add-in?
Open Microsoft Excel, navigate to Insert → Get Add-ins, and search for Multiyaxis in the Microsoft AppSource marketplace. Click Add to install.
Where do I find my license key after purchase?
Your license key is delivered instantly to the email address used at checkout. Please check your spam folder if you don't see it within a few minutes.
Can I use my license on multiple computers?
Yes. A single Premium License covers up to two devices registered to the same Microsoft account. Contact support if you need additional seats.
How do I request a refund?
We offer a 30-day satisfaction guarantee. Email support@multiyaxis.app with your order number and we will process your refund promptly.