Privacy Policy
Last updated: May 29, 2025
This privacy policy applies to the Multiyaxis Excel Add-in and the multiyaxis.app website. Please read this policy carefully to understand how we collect, use, and protect your personal information.
1. Who We Are
Multiyaxis ("we," "us," or "our") is the developer and publisher of the Multiyaxis Excel Add-in, available through the Microsoft AppSource marketplace, and the operator of the website located at multiyaxis.app.
2. Information We Collect
We may collect the following categories of information:
- Account and Purchase Information: When you purchase a Premium License, our payment processor (Lemon Squeezy) collects your name, email address, and payment information. We receive only your email address and order details — we never store credit card data.
- Support Communications: If you contact our support team, we retain your email address and the contents of your message in order to respond to and resolve your inquiry.
- Usage Data: The Add-in may transmit anonymous, non-identifiable telemetry data (e.g., feature usage counts, error reports) solely for the purpose of improving the product. This data cannot be used to identify you personally.
- Website Analytics: Our website may use privacy-friendly analytics to measure aggregate traffic. No personally identifiable information is collected in this process.
3. How We Use Your Information
We use the information we collect to:
- Deliver and activate your Premium License.
- Respond to support requests and provide customer service.
- Send transactional emails (receipts, license confirmations).
- Improve the functionality and performance of the Add-in.
- Comply with applicable legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Processed Inside Microsoft Excel
The Multiyaxis Add-in processes spreadsheet data (cell values, ranges, chart configurations) locally within your Microsoft Excel session. This data is used exclusively to render charts within your workbook and is never transmitted to our servers or stored outside your local environment.
5. Third-Party Services
We use the following third-party services, each governed by their own privacy policies:
- Microsoft AppSource / Microsoft 365: Your use of the Add-in is subject to Microsoft's Privacy Statement .
- Lemon Squeezy: Handles payment processing. See Lemon Squeezy's Privacy Policy .
6. Data Retention
We retain purchase and support records for as long as necessary to fulfill the purposes described above or as required by law. You may request deletion of your personal data at any time by contacting us at support@multiyaxis.app.
7. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to access, correct, or delete personal data we hold about you. To exercise any of these rights, please contact us at support@multiyaxis.app.
If you are located in the European Economic Area or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.
8. Cookies
The multiyaxis.app website is a static informational site and does not use tracking cookies or persistent identifiers for advertising purposes. Session cookies may be used for basic website functionality.
9. Children's Privacy
The Multiyaxis Add-in and website are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
10. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Add-in or website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Multiyaxis Support
support@multiyaxis.app